Bay State Concierge Terms and Conditions

Payment
	All monthly membership packages must be paid for in advance using cash, personal check, or with a Bay State Concierge gift certificate.
	Payment for all “A La Carte” services will be due upon completion.
	All additional service charges incurred such as groceries, retail items or event tickets will be due upon completion of service.
	A major credit card will be held as a security deposit upon request of services.
	Credit cards held as a security deposit will not be charged unless the client does not provide alternate method of payment upon completion of services.

Hours of Operation
	Normal business hours are from 8:30am until 6:30pm, Monday through Friday.

Terms
	We ask that you provide a 24-hour notification on all requests. We will make every attempt to fulfill requests for service as soon as possible, on a first come, first serve basis.
	If services are requested outside of Bay State Concierge’s standard business hours, additional charges may apply.
	All unused package hours may be carried over to the next month as long as another monthly package is purchased; for example if a client has 2 hours left on their first month’s package, those hours may be rolled over; with purchase of a new 5 hour package, the client now has 7 hours of service for the following month.
	Bay State Concierge holds the right to refuse any business it feels may be unsafe or inappropriate for its employees.
	Policies and procedures may change at the discretion of Bay State Concierge; however, our clients will always be notified prior to any change taking effect.